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Founded in 1950, Nicklaus Children’s Hospital (formerly known as Miami Children’s Hospital until 2015) is South Florida’s only specialty hospital devoted entirely to children. The 289-bed facility is home to the largest pediatric teaching program in the southeastern United States and is staffed with more than 650 attending physicians and over 130 pediatric sub-specialists. Nicklaus Children’s Hospital is a non-profit institution internationally recognized for its outstanding care, research and innovation.
Like most hospitals, Nicklaus Children’s Hospital places a high priority on coordination of care between staff members, patients and patient families. Due to limitations in available technical/communication infrastructure, most hospitals struggle to relay timely and understandable care information to the correct parties at the time that information is needed most.
Nicklaus Children’s Hospital partnered with FollowMyHealth® to test and deploy a secure mobile communication platform that would specifically improve multi-directional communication of patient information between clinicians and patients throughout the care continuum. The solution also needed to provide an effective and practical collaborative way to satisfy many of the hospital’s regulatory requirements.
Nicklaus Children’s Hospital began by deploying FollowMyHealth® in its Emergency Department and the Hematology Oncology unit. The two departments were chosen for their diverse range of challenges.
The Nicklaus Children’s Hospital ED sees up to 350 patients a day, many of whom are walk-ins. Typically, these patients are discharged with instructions that must be read, followed and coordinated at home.
The Hematology Oncology unit at Nicklaus Children’s Hospital is the opposite of the Emergency Department. The unit has plenty of in-depth patient data, has forged good relationships with patients and needs to communicate with them through long care processes, often lasting for months.
Feedback regarding the FollowMyHealth® deployment was overwhelmingly positive. As a result of implementing the solutions, patients were more engaged in their care process and critical workflows in the Emergency Department and the Hematology Oncology unit were positively supported.